Shipping Policies

Products sold through the site will be processed no more than 48 hours after confirming payment for the product, that is, our payment service providers confirm that the payment has been made correctly.

Once the payment is confirmed, the product will be packed and sent to the shipping address provided by the customer in their purchase.

The product will be sent through different logistics means depending on the geographical location of the destination. We will always try to send it by the fastest option available to the logistics team of Cacao Mío.

The shipping cost varies depending on the total weight of the products purchased and the geographic location of the recipient. The customer can check the shipping cost before confirming their payment.

Shipments are made within the Mexican Republic, as well as some cities in the USA and Spain.

Delivery times may be affected by factors external to Cacao Mío, such as weather factors, environmental and health contingencies, general delays in the parcel service, vacations or holidays, theft, loss, etc.

Why can't I find my zip code?

We are sorry if our coverage still does not cover your zip code, we invite you to send an email to indicating your full address with zip code, we will do everything possible to find a logistics route that reaches you.

For questions or clarifications about the shipment, we invite you to contact the customer service team in any of the following ways:

  • Email:
  • WhatsApp: 462 222 6838

Refund Policies

Can I return my order?

Unfortunately we cannot make returns once your order has been confirmed. We hope you love our products, however, if you have any questions about your order or want to report a case of a wrong and/or damaged product, please contact us at within 30 days of your purchase and we will work on solve your case.

If you have any questions regarding the shipping policy

We will be happy to help you - please send an email to .